Terms & Conditions

Rwenzori Luxury Suites

Effective Date: 13th February, 2026

Welcome to Rwenzori Luxury Suites. By accessing our website or making a reservation with us, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

Rwenzori Luxury Suites is located at:
Nyakagongo – Kitumba, 300 meters off Kampala–Fort Portal Highway, Uganda.

Website: https://rwenzoriluxurysuites.com

These Terms govern:

  • Use of our website

  • Room reservations

  • Event bookings

  • Use of our facilities

2. Reservations & Payments

All reservations are subject to availability and confirmation.

  • A valid payment method may be required to secure your booking.

  • Rates are quoted in the applicable currency and may include or exclude taxes as specified at booking.

  • Full or partial prepayment may be required depending on the rate selected.

We reserve the right to cancel bookings that involve fraudulent or unauthorized transactions.

3. Check-In & Check-Out

  • Check-in time: As communicated during booking confirmation.

  • Check-out time: As communicated during booking confirmation.

Early check-in and late check-out are subject to availability and may incur additional charges.

Guests may be required to present valid identification upon arrival.

4. Cancellations & Refunds

Cancellation policies vary depending on the rate selected at the time of booking.

  • Some bookings may be non-refundable.

  • Refundable bookings must be cancelled within the specified period to avoid charges.

  • No-shows may result in full charge of the reservation amount.

For specific cancellation terms, please refer to your booking confirmation.

5. Guest Responsibilities

Guests agree to:

  • Respect hotel property and facilities.

  • Avoid excessive noise or disruptive behavior.

  • Comply with safety regulations.

  • Supervise children at all times.

Rwenzori Luxury Suites reserves the right to remove guests who violate these rules without refund.

6. Events & Functions

Event bookings, including garden functions, conferences, weddings, and private gatherings, are subject to:

  • Signed agreement (where applicable)

  • Deposit payment

  • Agreed cancellation terms

Additional charges may apply for overtime, damage, or extra services requested.

7. Use of Website

By using our website, you agree not to:

  • Attempt unauthorized access to systems

  • Upload malicious content

  • Use the site for unlawful purposes

We reserve the right to restrict access if misuse is detected.

8. Intellectual Property

All website content, including text, branding, logos, images, and design elements, are the property of Rwenzori Luxury Suites unless otherwise stated. Unauthorized reproduction or distribution is prohibited.

9. Limitation of Liability

Rwenzori Luxury Suites is not liable for:

  • Loss or damage to personal belongings unless deposited for safekeeping

  • Delays caused by circumstances beyond our control

  • Interruptions due to maintenance, natural events, or third-party service providers

Guests use hotel facilities at their own risk.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect and process personal information.

11. Amendments

We reserve the right to update these Terms & Conditions at any time. Updated versions will be published on this page.

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

Rwenzori Luxury Suites
Nyakagongo – Kitumba
Fort Portal, Uganda

Phone: (+256) 772 744 998
Email: reservations@rwenzoriluxurysuites.com